Returns & Refund Policy


At LLC GetPrimeKeys, we want you to be fully satisfied with your purchase. We understand that sometimes things may not go as planned, and we are committed to resolving any issues quickly and fairly.

1. Return & Refund Window

We offer a 30-day return period from the date of purchase. If you are not completely satisfied, you may request a refund or replacement within this time frame, provided the conditions below are met.

2. Eligibility for Refund or Replacement

You may request a refund or exchange if:

  • The product key is non-functional and cannot be activated online or via phone.

  • You have not used or activated the product key.

If you meet these conditions, you can choose between a full refund or a replacement license key.

3. Non-Refundable Cases

We cannot accept returns or provide refunds if:

  • The product key has already been activated or used, as it cannot be reassigned to another customer.

  • The product works as described and activation is successful.

4. Refund Process

To request a refund, please contact us through any of our official communication channels:

  • Email: contact@getprimekeys.com

  • Phone: (as listed on our website)

  • Live Chat: Available on our website for fastest response

Once your request is approved:

  • Credit/Debit Card Payments: Refund will be processed within 7 business days.

  • PayPal Payments: Refund is typically processed instantly.

5. Before Contacting Your Bank or PayPal

If you experience an issue with your order, please reach out to us first before opening a dispute with your payment provider. This allows us to resolve the matter directly and more efficiently, often within the same day.

6. Our Commitment to You

We take pride in providing:

  • Authentic and valid software licenses guaranteed to activate successfully.

  • Full money-back guarantee for defective or invalid keys.

  • Prompt, friendly, and professional customer service from purchase to post-sale support.

Your satisfaction is our top priority, and we aim to provide a smooth and trustworthy shopping experience every time.

By placing an order on www.getprimekeys.com, you confirm that you have read and agree to this Returns & Refund Policy.

📍 Address: 182 Cameahwait St, Fort Washakie, WY 82514, USA
📧 Email: contact@getprimekeys.com
🌐 Website: www.getprimekeys.com

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