FAQs
About & Frequently Asked Questions
About
What Is GetPrimeKeys.com?
We are an online shop that sells genuine software product keys at discounted prices of up to 98% lower than their normal market price, with a full lifetime guarantee on all lifetime licensed software. We deliver product keys instantly after receiving your payment.
All products are downloaded from the official manufacturer’s link and activated only using official activation methods to ensure authenticity. Buying from us is technically the same as buying from the official online store.
Why Is It Cheap?
You receive only the product key. We don’t ship CDs, manuals, or boxes. You can download the latest version and read the official documentation using the link we provide with your order.
Are Your Products Authentic?
Yes — product keys we sell are 100% genuine, unused, and working, or your money back. You’ll download from the official source, install with official instructions, and activate using the key (or account credentials) we provide.
Beware of fakes: if installation requires disconnecting the internet or running shady activators, that’s a red flag. We only provide authentic software at fair prices — piracy isn’t an option.
I’m Looking For A Product And Can’t Find It.
If it exists, we can likely source it. Some items have low demand and aren’t listed. Contact us with the exact name/version and we’ll see what we can do.
Purchasing
Do I Have To Register An Account To Purchase?
No, checkout as a guest is available. We still recommend creating an account for faster future checkouts and to access your purchase history (including all keys).
Register here: getprimekeys.com/account/login. Make sure your email is correct — that’s where we send your keys.
How Do I Purchase?
Add the products to cart, proceed to checkout, fill required info, choose your payment method, and follow on-screen instructions.
Can I Purchase In Bulk?
We can instantly issue up to 5 keys per product per client per day after payment. Orders over 5 keys may take a few minutes to a few hours; over 10 keys can take up to 12 hours. Tell us in advance to prepare stock for instant delivery.
What If I Encounter A Problem With My Purchase?
Email us at contact@getprimekeys.com and we’ll help you resolve any issues.
Shipping & Payments
What Payment Methods Are Accepted?
We currently accept PayPal. We can also support Bank Transfer / Bank Deposit and Cash on Delivery if available for your region — please contact us before checkout if you need one of these options.
When Can I Receive The Product Purchased?
Orders paid via PayPal are delivered almost immediately after payment confirmation. For Bank Transfer / Deposit, please send us proof of payment so we can process your keys quickly.
I Need A USB Installer.
We provide download links, so a USB installer is not required. For slow connections or PCs without an OS, we offer a 16GB USB installer for an additional $12. It includes installation files and can be reused.
I Did Not Receive All The Keys I Purchased.
Bulk orders may take extra time. For very large quantities (over 10 keys), please allow up to 12 hours to fulfill the entire order.
Refunds & Returns
I Want A Refund.
Once a product key is issued, it’s non-refundable except in rare cases where the key is proven defective. If confirmed defective, we’ll replace the key or issue a full refund.
I Purchased The Wrong Product.
If the key was already issued, it can’t be exchanged or refunded. If not yet issued, contact us immediately so we can cancel and let you reorder the correct item.
USB Installer Is Not Working.
If the USB is defective/corrupted, we’ll replace it free of charge. Some errors come from hardware/UEFI settings; ensure your PC meets minimum requirements.
Other Issues Not Mentioned.
Email us at contact@getprimekeys.com for anything else.
Contact Information
📍 182 Cameahwait St, Fort Washakie, WY 82514, USA
📧 contact@getprimekeys.com
📞 +1 307 269 9880
🕒 Monday – Saturday, 9:00 AM – 8:00 PM (GMT)